Privacy Policy

1. Who we are

Pink Toucan Ltd ("we", "us", "our") is a company registered in England and Wales under company number 11717561. Our registered address is 5 Rule Lane, Newquay, TR8 4XA.

We operate the website at pinktoucan.co (the "Site"). We are the data controller for personal information collected through this Site.

If you have any questions about this policy or how we handle your data, contact us at hello@pinktoucan.co.

2. What information we collect

We collect personal information in the following ways:

• Enquiry form: When you submit an enquiry through our contact form, we collect your name, company name, email address, the type of business you represent, and the message you provide.
• Direct contact: If you contact us directly by email, we will retain the content of your message and your contact details.
• Website usage: We may collect standard technical data about your visit, including your IP address, browser type, pages visited, and time spent on the Site. This is collected in aggregate and is not used to identify individuals.

3. How we use your information

We use the information you provide to:

• Respond to your enquiry and communicate with you about our services
• Assess whether and how we may be able to help your business
• Maintain a record of our correspondence
• Comply with any legal obligations

We do not use your information for automated decision-making or profiling. We do not sell your data to third parties. We do not use your data for marketing purposes without your explicit consent.

4. Legal basis for processing

We process your personal data on the following legal bases under UK GDPR:

• Legitimate interests: Responding to business enquiries submitted through our contact form is in our legitimate interest and in the interest of the person making the enquiry.
• Legal obligation: Where we are required to retain data to comply with applicable law.

5. How long we keep your data

We retain enquiry data for up to 24 months from the date of your initial contact, or for as long as is necessary to fulfil the purpose for which it was collected. If a business relationship develops, we will retain relevant records for the duration of that relationship and for up to 6 years thereafter in line with standard UK business practice.

6. Who we share your data with

We do not sell, rent, or trade your personal data. We may share your data with:

• Netlify: Our website and contact form are hosted on Netlify, which processes form submissions on our behalf. Netlify is GDPR-compliant.
• Legal or regulatory authorities: Where required by law.

7. Your rights

Under UK GDPR you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data ("right to be forgotten")
• Object to or restrict our processing of your data
• Request a portable copy of your data
• Withdraw consent where processing is based on consent

To exercise any of these rights, contact us at hello@pinktoucan.co. We will respond within 30 days.

You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.

8. Cookies

Please see our Cookie Policy for full details of how we use cookies on this Site.

9. Third-party links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

10. Changes to this policy

We may update this Privacy Policy from time to time. The date at the top of this page will reflect the most recent update. Continued use of the Site after any changes constitutes acceptance of the updated policy.